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What Happens When You Call?

Deciding to talk to someone about your life is a big step! Sometimes young people feel a bit nervous when they call Kids Helpline for the first time.

The below info might be useful when you make that first call.

What to expect

You'll talk directly with a counsellor when you call Kids Helpline. Each time you call:

  • You will hear a recorded message that tells you about how Kids Helpline works. Find out more about this message
  • After listening to this message, you will be connected with a counsellor. When Kids Helpline gets really busy, sometimes we will need to put you on hold until a counsellor is available
  • The counsellor you speak to will tell you his or her name, so if you call again, you can ask to speak to the same person
  • Your counsellor will ask you what you would like to talk about and ask you some questions to help understand what's going on for you

what happens when you callYou don't have to say your name and what you talk about is just between you and your counsellor.

You can talk to us for as long as you like. Some calls only last a few minutes and others can last up to an hour.

If you need to talk to someone now, call us on 1800 55 1800, 24 hours a day, 7 days a week.

Find out about who you will talk to when you call Kids Helpline.